PRIVACY POLICY

Last Updated: September 25, 2026

1. INTRODUCTION

VISTAAR COMMERCE (“we”, “us” or “our”) operates this online store and website to provide customers with a convenient shopping experience.

Our website is hosted on Shopify, which provides the e-commerce platform that allows us to sell products and services to you.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, create an account, place an order, make a purchase or communicate with us.

By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where consent is required under applicable law, we will obtain it as required.

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect the following information:

Contact Information

Your name, email address, phone number, billing address and shipping address.

Order and Transaction Information

Products you view, add to your cart, purchase, return, exchange or cancel, along with order details and transaction records.

Payment Information

Payment method, payment status and transaction confirmation details.

Payments may be processed through third-party payment providers. We do not intend to store complete payment card details on our own systems.

Account Information

Your account details, login information, preferences and settings, where applicable.

Device and Usage Information

Information such as your IP address, browser type, device information, cookies and interactions with our website.

Customer Communications

Information you provide when contacting us about orders, products, returns, refunds or other customer support matters.

3. HOW WE COLLECT INFORMATION

We may collect personal information:

• Directly from you when you place an order, create an account or contact us.
• Automatically through cookies and similar technologies when you browse our website.
• From service providers involved in payment processing, delivery, website hosting and customer support, where applicable.

4. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

Order Processing and Delivery

To process orders, confirm payments, arrange shipping, deliver products and manage returns, refunds and exchanges.

Customer Support

To respond to your questions, resolve complaints and provide assistance with your purchases.

Website Improvement

To understand how customers use our website, improve our services and enhance the shopping experience.

Marketing and Promotions

To send promotional communications, offers and product updates where permitted by applicable law and, where required, with your consent.

You may opt out of promotional emails at any time using the unsubscribe link or by contacting us.

Security and Fraud Prevention

To verify transactions, protect customer accounts, detect suspicious activity and prevent fraud.

Legal Compliance

To comply with applicable laws, regulations, legal requests and other legitimate legal obligations.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website and Shopify may use cookies and similar technologies to:

• Keep products in your shopping cart.
• Remember relevant preferences.
• Understand website traffic and performance.
• Support website functionality and security.

You may be able to manage cookies through your browser settings or available cookie preference tools.

Disabling certain cookies may affect some website features.

6. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with third parties when necessary to operate our business and provide our services.

These may include:

Shopify

Our e-commerce platform provider, which hosts our online store and supports store operations.

Payment Service Providers

Payment gateways and payment processing partners used to complete transactions.

Shipping and Logistics Partners

Courier and delivery companies that help deliver orders and process shipping-related requests.

Technology and Service Providers

Providers that support website operations, customer support, analytics, security and other business functions.

Legal and Regulatory Authorities

Where disclosure is required by applicable law, legal process or a lawful request.

We do not sell customers’ personal information to third parties for money.

Third-party service providers may process information according to their own privacy policies and applicable legal requirements.

7. SHOPIFY AND THIRD-PARTY SERVICES

Our store is hosted on Shopify. Shopify may collect and process personal information relating to your use of our store to provide and improve its platform and services.

Payments, shipping, analytics and other features may be provided by third parties.

Your interactions with those services may also be governed by their respective privacy policies.

We encourage you to review the privacy policies of relevant service providers.

8. DATA SECURITY

We take reasonable measures to protect personal information against unauthorized access, misuse, loss or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Customers should keep their account credentials confidential and notify us if they suspect unauthorized access to their account.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, accounting and dispute resolution.

The applicable retention period may vary depending on the type of information and legal requirements.

When personal information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable law.

10. YOUR PRIVACY RIGHTS

Subject to applicable Indian law, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, where legally applicable.
• Withdraw consent where processing is based on consent.
• Raise a privacy-related grievance or complaint.

To exercise these rights, please contact us using the details provided in the Contact Us section.

We may need to verify your identity before responding to certain requests.

11. CHILDREN'S PRIVACY

Our website is intended for general shopping by adults and is not specifically directed at children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

12. INTERNATIONAL DATA PROCESSING

Some of our service providers, including Shopify or other technology providers, may process or store information in locations outside your state or country.

Where personal information is transferred or processed outside India, we will take steps required under applicable Indian law.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers or applicable laws.

Any revised version will be posted on this page with an updated “Last Updated” date.

We encourage customers to review this page periodically.

14. CONTACT US

If you have questions about this Privacy Policy, wish to exercise your privacy rights or want to raise a privacy-related concern, please contact us:

Business Name: VISTAAR COMMERCE

Email: vistarcommerce@gmail.com

Business Location: Nagpur, Maharashtra, India

Established: 2026

Brand Tagline: Smart Commerce. Trusted Growth.

For order-related queries, please visit our Contact Us page.

Thank you for trusting VISTAAR COMMERCE with your shopping experience.

Smart Shopping. Bigger Possibilities.