RETURN, REFUND & EXCHANGE POLICY

VISTAAR COMMERCE

Last Updated: September 25, 2026

At VISTAAR COMMERCE, we want you to have a convenient and satisfactory shopping experience. We take care to ensure that our products are properly packed and delivered to you.

This policy explains the conditions under which returns, replacements, exchanges and refunds may be requested for purchases made through our website.

1. RETURN & REPLACEMENT POLICY

We accept return or replacement requests in the following situations:

• You received a damaged product.
• You received a defective product.
• You received an incorrect product or a different item from what you ordered.
• Your order arrived with missing parts or accessories.

All requests are subject to verification and the conditions described in this policy.

2. RETURN REQUEST TIMEFRAME

Customers must contact us within 5 days of delivery to report a damaged, defective, incorrect or incomplete order.

For products received in damaged or defective condition, we recommend contacting us within 24 hours of delivery, along with supporting photographs or an unboxing video, where available.

Please include your order number, a description of the issue and clear photographs or videos of the product and packaging.

Requests submitted after the specified timeframe may be reviewed on a case-by-case basis, subject to applicable consumer protection laws.

3. CONDITIONS FOR RETURNS

To qualify for a return or replacement, the following conditions generally apply:

• The product should be unused and in its original condition, except where inspection or reasonable handling is necessary to identify a defect.
• The product should be returned with its original packaging, tags, accessories, manuals and other supplied components, wherever applicable.
• The original invoice or order confirmation should be provided.
• The product must correspond to the order placed on our website.

We may request additional information or evidence to verify the reported issue.

Nothing in this policy limits any mandatory rights available to consumers under applicable law.

4. NON-RETURNABLE PRODUCTS

For hygiene, safety and product-protection reasons, certain products may not be eligible for return or exchange once opened, used or unsealed, except where the product is defective, damaged, incorrect or otherwise covered by applicable law.

These may include:

• Personal care and hygiene products.
• Products that have been used or installed.
• Products with broken seals or damaged packaging due to customer handling.
• Products specifically identified as non-returnable on the product page, where permitted by law.

If a product is received damaged, defective or incorrect, please contact us for assistance regardless of its category.

5. CHANGE OF MIND AND PERSONAL PREFERENCE

We understand that customers may occasionally change their minds after placing an order.

Returns for reasons such as change of mind, personal preference, colour preference or ordering the wrong product may be considered only where the product and order are eligible under the applicable product listing and return conditions.

Products that have been used, opened or damaged by the customer may not qualify for a change-of-mind return, subject to applicable law.

Please check the product description, specifications, size, colour and compatibility carefully before placing your order.

6. REFUND POLICY

Refunds will be processed for approved cases in accordance with this policy and applicable law.

A refund may be issued in situations such as:

• An eligible returned product is approved for a refund.
• A defective, damaged or incorrect product cannot be replaced.
• An order is cancelled by VISTAAR COMMERCE after payment has been received.
• A refund is otherwise required under applicable law.

Approved prepaid order refunds will generally be processed to the original payment method, subject to payment provider procedures.

For Cash on Delivery (COD) orders, customers may be asked to provide valid bank account or other payment details for processing an approved refund.

Customers should ensure that the information provided for refunds is accurate.

Refund processing and credit timelines may vary depending on the payment provider or bank.

7. EXCHANGE AND REPLACEMENT POLICY

Eligible products may be replaced with the same product, subject to stock availability.

If the same product is unavailable, we may offer an alternative solution, including a refund, in accordance with applicable law and the customer's circumstances.

For verified damaged, defective or incorrect products, VISTAAR COMMERCE will arrange an appropriate resolution in accordance with this policy and applicable law.

An exchange for a different product, size, colour or variant may be considered where permitted and subject to availability and applicable charges disclosed to the customer.

8. SHIPPING CHARGES FOR RETURNS

For verified cases involving damaged, defective, incorrect or incomplete products, reasonable return shipping or replacement shipping arrangements will be handled by VISTAAR COMMERCE in accordance with applicable law.

For eligible change-of-mind or personal-preference returns, return shipping charges may be borne by the customer, provided such charges and conditions are disclosed before the return is accepted.

No deduction or charge will be applied where prohibited by applicable law.

Customers should contact our support team before sending any product back.

Unauthorized returns or parcels sent without prior coordination may experience processing delays.

9. ORDER CANCELLATION

Customers may request cancellation before their order is dispatched by contacting our customer support team.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the applicable return policy will apply.

We reserve the right to cancel orders in cases of product unavailability, pricing errors, suspected fraudulent activity or other legitimate reasons, subject to applicable law.

If payment has already been received for an order cancelled by us, any refund due will be processed in accordance with applicable law.

10. CASH ON DELIVERY (COD) ORDERS

Cash on Delivery may be available for eligible products and delivery locations.

Customers placing COD orders should provide a valid phone number and accurate delivery address.

COD orders may be subject to confirmation before dispatch.

If a COD order is eligible for a refund, our support team will explain the refund procedure and request the necessary payment details.

11. HOW TO REQUEST A RETURN OR REFUND

To request a return, replacement or refund, please follow these steps:

Step 1: Contact us within the applicable return request timeframe.

Step 2: Provide your order number, registered phone number or email address.

Step 3: Explain the issue and provide clear photographs or videos of the product, packaging and any damage, if applicable.

Step 4: Wait for our customer support team to review your request and provide return or replacement instructions.

Step 5: Once the returned product is received and inspected, we will communicate the outcome and applicable resolution.

Please do not ship products to an address without receiving return instructions from our team.

12. CONTACT INFORMATION

For return, refund, exchange or order-related assistance, please contact:

Business Name: VISTAAR COMMERCE

Email: vistarcommerce@gmail.com

Business Location: Nagpur, Maharashtra, India

Customer Support: Please contact us by email with your order number and details of your request.

We aim to respond to customer queries as promptly as reasonably possible.

Thank you for shopping with VISTAAR COMMERCE.

Smart Commerce. Trusted Growth.

Smart Shopping. Bigger Possibilities.